You set the limits
Smarty only performs actions your clinic's plan and settings allow — nothing more.
Smarty Receptionist
Meet Smarty — your tireless receptionist,
Meet Smarty — your tireless receptionist,
on WhatsApp 24/7.
Smarty answers every patient instantly — timings, fees, doctors, bookings — using only your clinic's own information. It supports your staff; it never replaces them. The moment a receptionist steps in, Smarty steps back.
- Answers from your content only
- Books real appointments
- Human handover built in
How it works
From patient message to booked appointment.
No scripts to write, no flows to design. Smarty works from your clinic's real information — and your team stays in control at every step.
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1
Patient messages you
A patient writes to your clinic on WhatsApp — a question, a booking request, any time of day.
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2
Smarty answers from your knowledge
It replies instantly using your clinic's own knowledge base, doctor schedules and fees — nothing generic.
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3
Smarty takes real actions
It books, reschedules or cancels appointments against real doctor availability — not just chat.
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4
Your team steps in anytime
When a receptionist replies, Smarty pauses automatically — and resumes after the conversation goes quiet.
Knowledge & context
It knows your clinic. Only your clinic.
Smarty answers exclusively from the content you give it — text entries, uploaded files and your website pages — plus live doctor schedules and fees. If your clinic hasn't said it, Smarty doesn't say it either. No invented answers, no guessing.
- Knowledge base built from text, files and website pages
- Live doctor availability, specialties and consultation fees
- Per-clinic custom instructions — your tone, your rules, your voice
- Stays inside your clinic's content; it never makes things up
Human handoff
Your team is always one message away.
Smarty is an assistant, not a gatekeeper. Any receptionist can jump into any conversation at any moment — the instant they send a message, Smarty pauses for that chat. When the conversation goes quiet, it quietly resumes. Patients get one seamless thread; your team keeps full control.
- Smarty pauses automatically the moment a human replies
- Auto-resumes after the conversation is inactive
- No toggles to remember, no patients left waiting
Guardrails
Helpful by design. Careful by default.
An assistant your clinic can trust in front of patients — because it works within the boundaries you set.
Grounded answers
Replies come from your clinic's own content. Outside it, Smarty defers instead of guessing.
Escalates to humans
When a question needs your team, Smarty hands the conversation over rather than improvising.
On duty 24/7
Evenings, weekends, holidays — patients get an immediate, accurate response after hours.
Proactive messaging
It doesn't just answer. It reaches out.
The routine outbound messages your front desk sends every day — handled automatically over WhatsApp.
Appointment reminders
Patients get a friendly nudge before their visit — fewer forgotten appointments.
Confirmations
Bookings are confirmed over WhatsApp the moment they're made.
Follow-ups
Check in after a visit without adding another task to your team's day.
No-show messages
Missed a visit? Smarty reaches out so the patient can rebook easily.
Why clinics use it
More time for patients. Less time on repetition.
Time back for your team
Smarty absorbs the repetitive questions — timings, fees, directions — so your staff can focus on patients in front of them.
No missed patients after hours
Messages that arrive at night or on weekends get answered immediately, not the next morning.
Consistent answers, every time
Every patient hears the same accurate information, drawn from one source your clinic maintains.
Less phone tag
Bookings, reschedules and cancellations happen in the chat itself — no callbacks, no hold music.
Let Smarty handle the routine.
Give your team a tireless assistant that answers instantly, books real appointments and steps aside whenever a human steps in.