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WhatsApp

Meet patients where they
already are.

Patients don't download clinic apps — they message you on WhatsApp. SmartyClinic turns those chats into a shared, real-time team inbox with full patient context beside every conversation.

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Team inbox

One inbox. Your whole team. No missed messages.

Every patient conversation lives in one shared inbox your receptionists work from together — not on someone's personal phone.

Shared across the team

Everyone sees the same conversations in real time. Whoever is free replies — nothing slips through.

Delivery & read receipts

Know when a message reached the patient and when it was read — right in the thread.

Conversation search

Find any chat in seconds — by patient, topic or message — instead of scrolling a phone.

Media & files, both ways

Receive photos, reports and voice notes from patients — and send prescriptions and documents back.

Full history, kept

Every conversation stays with the patient's record — context that survives staff changes and shift handovers.

Smarty on standby

Smarty answers instantly when your team is busy — and pauses when a human replies.

Patient context

Know who's writing before you reply.

The patient's profile sits right beside the chat — who they are, their next appointment, their doctor and their visit history. No switching tabs, no asking patients to repeat themselves.

  • Next appointment and assigned doctor at a glance
  • Visit history and notes beside the conversation
  • Family members on the same number, linked to one contact
  • A status chip shows whether Smarty or a receptionist is handling the chat
Smarty replies

The inbox answers itself — until you want to.

Smarty lives inside this inbox. It answers from your clinic's own knowledge, books real appointments and pauses the moment a receptionist replies. Every one of Smarty's conversations is right there for your team to see — and join.

Explore the Smarty Receptionist
Getting connected

Two ways to connect. Both fully supported.

Use the official Meta WhatsApp integration, or connect the WhatsApp number your clinic already uses — whichever fits.

Official Meta WhatsApp

Connect through Meta's official WhatsApp for Business — the business-grade option for clinics that want an official, dedicated channel.

  • Official Meta integration
  • Built for business messaging
  • Managed from your SmartyClinic workspace

Direct WhatsApp connection

Keep the number patients already know. Scan a QR code to link your existing WhatsApp number — no migration, no new number to announce.

  • Connect an existing number
  • Set up by scanning a QR code
  • Patients keep messaging the same number
Real-time

Instant for patients. Instant for your team too.

Everything updates live — new messages appear the moment they arrive, for everyone, everywhere in the workspace.

No refresh, ever

Conversations, receipts and status changes update live across every open screen.

In sync across the team

When one receptionist replies, everyone sees it instantly — no double replies, no crossed wires.

Chat widget on every page

A floating chat widget follows your staff across the whole workspace, so replies never wait for a tab switch.

Bring your clinic's WhatsApp into one inbox.

Connect your number, invite your team and answer every patient from one shared, real-time workspace.

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