1. The service
SmartyClinic is a subscription software platform for clinics. It provides a clinic workspace covering appointments, patient records, doctor schedules and a shared WhatsApp inbox, together with an AI receptionist that can answer patient messages from the clinic's own knowledge base and manage bookings against real availability. By creating an account or using the service, you agree to these terms.
2. Accounts and responsibilities
You must provide accurate information when registering and keep your credentials secure; you are responsible for all activity under your account. Clinic owners are responsible for the staff accounts they create, the permissions they grant, and the content their team and AI configuration produce. Notify us promptly of any suspected unauthorized use of your account.
3. Acceptable use
You may not use SmartyClinic to send unlawful, deceptive or harassing content, to spam recipients, or to process data you have no right to process. When connecting WhatsApp, you must comply with WhatsApp's own policies and messaging rules, including consent requirements for outbound messages. We may suspend accounts that violate these rules or put the platform or other clinics at risk.
4. Subscriptions, trials and billing
SmartyClinic offers a free plan and paid subscription plans; paid plans include a 7-day trial. Fees are billed in advance for each billing cycle at the prices shown on the pricing page, which may be displayed in your local currency. When you change plans mid-cycle, the difference is prorated and any resulting credit is applied to your account balance as configured in the product. Fees already paid are non-refundable except where required by law.
5. AI disclaimer
AI-generated replies are produced automatically from the content your clinic provides and may contain errors, omissions or outdated information. SmartyClinic is not a medical provider, and AI replies are not medical advice. Clinics remain fully responsible for their communication with patients, including messages the AI receptionist sends on their behalf, and should review their knowledge base and AI settings to keep responses accurate.
6. Your data
Each clinic owns the data it stores in its workspace — patient records, conversations, knowledge-base content and settings. We process this data only to provide the service, as described in our Privacy Policy, and each clinic's data is kept isolated from other clinics.
7. Availability and changes to the service
We work to keep the service available and performant, but we do not guarantee uninterrupted operation — maintenance, upgrades and factors outside our control (including third-party messaging infrastructure) can cause interruptions. We may improve or modify features over time; if a change materially reduces the service you pay for, we will tell you in advance.
8. Termination
You may cancel your subscription at any time; cancellation stops future billing and the account remains usable until the end of the paid cycle. We may suspend or terminate accounts that breach these terms, fail to pay, or create risk for the platform. After termination, workspace data is handled according to the retention terms in the Privacy Policy.
9. Limitation of liability
To the maximum extent permitted by law, SmartyClinic is provided "as is", and we are not liable for indirect, incidental or consequential damages, loss of profits, or loss of data arising from use of the service. Our total liability for any claim is limited to the fees you paid for the service in the twelve months before the event giving rise to the claim.
10. Changes to these terms
We may update these terms as the product and applicable law evolve. The date above reflects the latest revision; material changes will be communicated to account holders, and continued use of the service after a change takes effect constitutes acceptance. Questions about these terms can be sent through the contact page.